Frequently asked questions
Clear answers about the product, your data, and pricing.
Product
Does Medikard diagnose conditions?
No. It organizes and explains medical information and helps you prepare for professional care. A qualified clinician makes diagnoses.
How accurate is document recognition?
Modern AI handles photos, scans, and many handwritten forms. Every extracted value links to the source page so you can verify and correct it.
Which documents can I upload?
Lab reports, medical letters, discharge summaries, referrals, handwritten notes, and DICOM MRI or CT studies.
Which languages are supported?
The website and product support Russian, English, US English, German, and Spanish. The assistant can also understand documents and questions in additional languages.
Data and privacy
Who can see my medical data?
Only you and people you explicitly authorize. A doctor sees only the information shared through an active link.
Can I export my data?
Yes. Complete export is available at any time on every plan.
What happens when I delete my account?
Documents, structured values, chats, voice recordings, and files are deleted according to the applicable retention process.
Is my data used to train AI models?
No. Your documents and conversations are not used for model training.
Pricing
Is the Free plan permanent?
Yes. It includes unlimited storage, initial document digitization, and a monthly assistant allowance.
What happens after I cancel?
Existing records remain available and the account returns to the Free plan.
Can I cancel online?
Yes. Subscription cancellation is available in account settings.
What if my family needs higher limits?
Contact support@medikard.ai and we will discuss a suitable option.